The Running Fox
The Running Fox, a Northumberland-based artisan bakery and café chain, relied on pen and paper for managing bookings across its three locations. Seeking greater efficiency, they turned to Cunninghams for a modern, reliable solution to streamline operations.
Solution
To future-proof the business and streamline their table booking processes, our specialist team installed our QReservations solution across their Shilbottle, Felton and Longframlington premises. The solution fully integrates with their existing Quantum EPOS system. Since going live with QReservations in 2019, the business has taken over 37,000 bookings across all three sites!
The Running Fox later contacted us in April 2020 to explore alternative methods of generating income and serving their community during the COVID-19 pandemic.
To help our client, we deployed a ‘Click & Collect’ solution by Preoday for their café in Felton within 48 hours. The system integrated with their existing Quantum EPOS software, which means they were up and running in no time. This meant the Running Fox were able to easily sell their products online, including essential food packages, as well as goods from other local suppliers.
Following the successful implementation at Felton, the system was later introduced to their café in Longframlington.
Just a quick email to express my thanks to the Cunninghams Pro Services team today. We have just spent two hours training on Preoday, and I have to say they were fantastic! I really appreciated that they called me on Friday, out of the blue, and arranged this training. It was a kind gesture I greatly appreciated. If I had had any hair, I would have pulled it all out by now!
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Kris Blackburn
Managing Director
The Running Fox